Reimbursement claim management
Never miss an Amazon FBA reimbursement deadline
Amazon owes you money for lost, damaged, and missing removal order items. ReclaimHQ ensures you file every claim on time and track it to resolution.
Types of FBA reimbursement claims
Amazon is liable for items lost, damaged, or mishandled during the removal process.
Shipment Not Received
Amazon dispatched your removal but the carrier never delivered it. File a claim for the entire shipment after the eligibility period.
Items Missing from Box
The shipment arrived but specific items are missing. Claim individually for each item that was supposed to be in the box but wasn’t.
Damaged in Transit
Items arrived faulty or damaged during shipping. Document the damage with photos and file for reimbursement based on original cost.
Proof of Delivery Issues
Amazon can’t provide satisfactory proof of delivery, or the signature doesn’t match. Challenge the delivery status with a POD-based claim.
Amazon also destroys sellable stock through disposal orders. If your inventory was disposed of instead of returned, see our disposal order reimbursements guide.
The reimbursement claim process
From import to recovery in four steps.
Batch import your removal orders
One click imports every return order from the last 90 days via the Chrome extension. ReclaimHQ captures every item, tracking number, and shipment detail.
Assess shipments on arrival
Mark shipments as received or not received. Check proof of delivery. Flag individual items as missing, damaged, or in the wrong condition.
File claims before they expire
ReclaimHQ surfaces pending claims with urgency indicators. Use Tarquin to generate your Seller Central case, or copy the evidence pack into your own message.
Track outcomes and verify reimbursements
Log case references, mark claims as won or lost, and sync reimbursement data to confirm what Amazon actually paid back.
Everything you need to maximise reimbursements
Deadline tracking with alerts
Every claimable item gets an expiry countdown. Colour-coded badges (green, amber, red) and daily email digests ensure you never miss a window. Configure your claim window period to match your marketplace.
AI-powered claim coaching
Tarquin, our claims assistant, generates the opening message for your Seller Central case using item data and Amazon FBA policies. Then coaches you through the back-and-forth conversation until resolution.
Evidence management
Attach box photos, product images, listing screenshots, and purchase invoices to any item. Evidence is automatically included in generated claim cases for a professional, complete filing.
Grouped shipment claims
When an entire shipment goes missing, ReclaimHQ groups all items into a single case. One claim covers every item in the box, with combined COG values and a unified case reference.
Recovery analytics
Track your success rate, total recovered value, COG at risk, and top-performing ASINs. Monthly recovery trends and claim pipeline breakdowns give you the full picture.
Reimbursement verification
Sync reimbursement data from Seller Central to verify what Amazon actually paid. Match reimbursements to claims by case reference and see verified vs expected recovery amounts.
18 days
Default claim window
6
Supported marketplaces
AES-256
Data encryption
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Guides, comparisons, and tools for Amazon FBA reimbursement claims.
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