ReclaimHQReclaimHQ
Get Started

Managed claims service

Your Amazon reimbursement claims, found, filed and followed up for you.

Our claims specialist works your FBA reimbursement claims inside your own Seller Central: finding what Amazon owes you, opening each case with its evidence, and following it through to an outcome. You pay 25% of what is actually recovered, with the ReclaimHQ software included, and nothing if nothing is recovered.

Apply for managed claimsPrefer to do it yourself? →

We take on a limited number of accounts at a time, so each gets proper attention. Apply by email and we will reply to you there.

25% of what is recovered

Nothing to pay if nothing is recovered.

Software included

No monthly fee, no set-up fee, no minimum.

Your own Seller Central

Every case sits in your case log, where you can read it.

Stop any time

No minimum term and no notice period.

Who it is for

Amazon FBA sellers who know money is being left behind but do not have the hours to chase it, case by case.

A good fit if

  • You sell through Amazon FBA from the UK and suspect Amazon owes you money you have not had time to chase.
  • You have removal orders, returns or inbound shipments nobody has reconciled against what Amazon paid.
  • You have filed claims before and keep getting short or denied answers.
  • You would rather pay on results than add another monthly subscription.

Not what we do

  • Account health or suspension appeals
  • Listings, catalogue, pricing or advertising work
  • Order fulfilment, buyer messages or buyer refunds
  • Bookkeeping, tax or legal advice
  • Chasing removal-order fees

What we work on

We reconcile your removal orders, reimbursements, customer returns, inbound shipments and FBA fees against your own cost of goods, then claim what the records show Amazon owes you.

Removal orders

Units lost, short, damaged or never delivered on the way back to you, including challenging proof of delivery that does not stand up, valued at your cost.

Reimbursements paid below your cost

Challenged through Amazon’s Reimbursement Revaluation Tool, with your purchase invoice as proof of cost.

Refunds without a return

Customer refunds where the item never came back to Amazon, leaving out any Amazon has already reimbursed.

Inbound shipments received short

Units you sent in that Amazon’s own records show as missing.

Stock damaged by Amazon

Units damaged in Amazon’s fulfilment centres or by its carriers.

FBA fee overcharges

Fees inflated by dimensions Amazon measured wrongly, challenged through a measurement review.

Reimbursements Amazon takes back

When Amazon reverses a reimbursement and there are grounds to challenge it, we challenge it. Each case is progressed to an outcome and reported back to you.

How we work

The same platform sellers use to run their own claims, worked for you by a claims specialist, with the same care we would take on our own account.

Evidence first

We file a claim only when the records support it, never duplicate or speculative claims, and at a steady pace that respects Amazon’s case-handling policies.

Claimed at your real cost

Lost and damaged units are claimed at what you actually paid, backed by your own cost sheet and supplier invoices.

Deadlines first

Every claim carries the date its window closes. We work them in deadline order, then by value, so nothing expires while it waits.

AI drafting, a person filing

Our specialist drafts with Tarquin, our AI claims assistant, and checks every case before filing it. Cases are filed one at a time, never in bulk.

Nothing hidden from you

Every case is in your own Seller Central case log, every action shows in your account’s activity, and each claim we work is recorded in your ReclaimHQ dashboard.

The money goes straight to you

Amazon pays reimbursements into your own account. No recovered money passes through us, and we never change your bank, deposit or payout details.

How it works, step by step

  1. Step 1: Apply

    Email hello@reclaimhq.uk with your store name and the marketplaces you sell on. We look at whether we can take your account on; capacity is limited, so we will tell you plainly if we cannot.

  2. Step 2: Agree the terms in writing

    A written service agreement sets out your start date, the services and the fee before any work begins.

  3. Step 3: Connect your data and your costs

    You set your own ReclaimHQ password, turn on two-step verification and connect your Amazon data, which brings in up to about 18 months of history. Then upload your cost-of-goods sheet once: Amazon does not hold your costs, and claims are made at your real cost.

  4. Step 4: Grant access in Seller Central

    You give us access through Amazon’s own Seller Central permissions, listed in full below. Amazon shows you exactly what you are approving, you can see it at any time, and you can remove it yourself instantly. We never ask for your Amazon password or two-step codes.

  5. Step 5: We work your backlog, then new claims

    Claims are worked in deadline order, then by value: each one evidenced, filed in your case log and followed up until Amazon pays or the case is closed. If a claim needs an invoice or proof of delivery, we ask in the app and by email, after first checking what we already hold.

  6. Step 6: Every case behind the fee, listed

    Your ReclaimHQ billing page lists every case behind the fee: the Amazon case reference, the amount Amazon paid and the fee on it. You are charged only on reimbursements that have actually landed, invoiced monthly in arrears.

  7. Step 7: Leave whenever you like

    There is no minimum term and no notice period. Remove our access in Seller Central yourself, and we confirm the end of the service in writing.

Pricing

Managed claims

25%

of what is actually recovered, and nothing else.

For example: if our claims recover £1,000 for you in a month, the fee is £250 and you keep £750.

  • No monthly fee, no set-up fee and no minimum.
  • Nothing to pay if nothing is recovered.
  • The ReclaimHQ software is included for as long as you are on the service.
  • Charged only on claims opened after your start date, once Amazon has paid. Reimbursements Amazon pays automatically, without a claim, are never charged.
  • If Amazon later takes a reimbursement back, the fee on it is credited back to you.
  • Invoiced monthly in arrears. Every case behind the fee, with its Amazon case reference, the amount Amazon paid and the fee, is listed on your ReclaimHQ billing page.

The Seller Central permissions we ask for

You grant access through Amazon's own permissions, so you approve each one and can remove any of them yourself at any time. This is the full list, with the level we ask for and what each is for.

View access wherever claims need data; Edit only where a case has to be filed or Amazon offers nothing narrower. Nothing that exposes your buyers' personal details, none of Amazon's restricted roles, and nothing from the advertising, pricing, promotions, brand, tax or lending permissions.

Where Amazon offers a permission only at its Edit level, that is the level we hold, and it is used only to read what a claim needs: we use access only for your claims, every action shows in your own Seller Central activity and case logs, and we are never given permission to add or manage users.

  • Manage Your Cases

    Edit

    Create, view and reply to support cases on your account. This is the core of the service: every claim is a case in your own case log.

  • Fulfillment Reports

    View

    The FBA reports claims are built from and evidenced with: reimbursements, removal orders and shipments, customer returns and the inventory ledger.

  • Manage FBA Inventory/Shipments

    Edit (no view-only level offered)

    Your inbound shipment records, to find units Amazon received short. We do not create or change your shipments.

  • FBA dashboard

    View

    Amazon’s overview of your FBA stock and shipments. Used only to check the facts behind a claim.

  • Payments

    Edit (no view-only level offered)

    To confirm each reimbursement actually landed in your account. We never change bank, deposit or payout details.

  • Inbound Performance Dashboard

    View

    The problems Amazon has recorded against your inbound shipments. Used only to check the facts behind an inbound claim.

  • Manage FBA returns

    View

    Customer returns, to check whether a refunded item actually came back.

  • Inventory Reports

    View

    Your inventory reports. Used only to check the unit counts behind a claim.

  • Global FBA Inventory

    View

    Your FBA stock across the marketplaces you sell on. Used only to check the facts behind a claim.

  • FBA Analytics

    View

    Amazon’s analytics for your FBA stock. Used only to check the facts behind a claim.

  • Account Health

    View

    Your account health, kept in view so that claims are paced to protect it.

  • Seller-provided costs

    Edit

    Your cost of goods as Amazon holds it, checked against the costs you give us so reimbursements are valued at your real cost. We change only cost figures you have given us.

  • Manage Inventory/Add a Product

    Edit (no view-only level offered)

    To look up the product behind a claim. We make no listing, catalogue or pricing changes.

  • Inventory Planning

    Edit (no view-only level offered)

    To check the stock behind a claim. We do not change your inventory planning or settings.

Where Amazon offers no view-only level, Edit is the only level available. We never ask for your Amazon password or two-step verification codes, and never change your bank, deposit or payout details.

Who works your claims, and how your data is protected

Your claims are worked by a claims specialist engaged by ReclaimHQ, using the ReclaimHQ platform. The specialist works from Pakistan under a UK International Data Transfer Agreement and a transfer risk assessment, signs in with their own named login protected by two-step verification, can reach only the accounts assigned to them, and keeps no local copies of your data. Like any claims service, the specialist also works claims for other sellers. The full detail is on our subprocessors page and in our Data Processing Agreement.

  • A registered UK company

    ReclaimHQ Ltd, registered in England and Wales, company number 17042386.

  • ICO registered

    Registered with the Information Commissioner's Office as a data controller, ZC106466.

  • Encrypted and access-controlled

    Commercially sensitive figures encrypted with AES-256-GCM, two-factor authentication at sign-in, and row-level security in the database. See our security page.

  • A written breach procedure

    A documented breach runbook, reviewed after every incident and at least every six months.

  • UK transfer safeguards

    A UK International Data Transfer Agreement and a transfer risk assessment cover our claims specialist outside the UK.

What sellers say about the software

Our claims specialist works on the same ReclaimHQ platform sellers use to run their own claims. Read what sellers say about it, word for word from Trustpilot.

Seller reviewsEvery review on Trustpilot

Frequently asked questions

Do you need my Amazon password?
No. You give us access through Amazon’s own Seller Central permissions, which you approve and can remove yourself at any time. We never ask for, accept or use your Amazon password, two-step verification codes or recovery details, and we refuse them if offered.
Can I see what you are doing?
Yes. Every case is in your own Seller Central case log, every action shows in your account’s activity, each claim we work is recorded in your ReclaimHQ dashboard, and your billing page lists every case behind the fee.
What does it cost?
25% of what is actually recovered on claims opened after your start date, and nothing else: no monthly fee, no set-up fee, no minimum, and the ReclaimHQ software is included. If nothing is recovered, you pay nothing. If Amazon later takes a reimbursement back, the fee on it is credited back to you. You are invoiced monthly in arrears, and your written service agreement sets out exactly which claims the fee applies to.
Do you charge on reimbursements Amazon pays automatically?
No. Reimbursements Amazon pays without a claim are never charged. The fee applies only to claims opened after your start date, once Amazon has paid them.
How soon can you start?
We take on a limited number of accounts at a time, so each gets proper attention. Once we agree to work together, connecting your Amazon data and costs is the slow step, and access approval on Amazon’s side can take a few days, so we do not promise a same-day start.
Do you guarantee results?
No. What Amazon pays is always Amazon’s decision. We file only claims the records support, and you are charged only on money that actually lands.
Can I stop?
Yes, at any time, with no minimum term and no notice period. You remove our access in Seller Central yourself, the included software ends when the service does, and we confirm the end of the service in writing.
Is ReclaimHQ part of Amazon?
No. ReclaimHQ is not affiliated with, endorsed by, or connected to Amazon. We work in your account only with the access you grant.

Tell us about your account

Email us your store name and the marketplaces you sell on. We take on a limited number of accounts at a time, so each gets proper attention.

Apply for managed claimsSee the self-serve plan →

Or write to hello@reclaimhq.uk.

ReclaimHQ is not affiliated with, endorsed by, or connected to Amazon.