Reimbursement claims guide
How to File Amazon FBA Removal Order Reimbursement Claims
Amazon loses, damages, and mishandles removal order items more often than most sellers realise. If you don’t file a claim within the deadline, you absorb the loss. This guide covers exactly what evidence you need, how to file, and what to do when Amazon says no.
What counts as a valid reimbursement claim?
Amazon is liable when they fail to deliver your removal order items in the expected quantity and condition. But the pattern most sellers miss is that the burden of proof is on you. Amazon won’t proactively check whether your removals arrived correctly. If you don’t file, you don’t get paid.
Valid claims fall into four categories: shipments that were never delivered (lost in transit), items missing from a delivered box (quantity shortfall), items that arrived damaged, and items that Amazon graded incorrectly (marking sellable stock as unsellable). Each has a different evidence requirement and a different claim window.
Lost in transit
Shipment dispatched but never delivered. Carrier shows no delivery confirmation.
Quantity shortfall
Box arrived but with fewer items than the removal order stated.
Damaged in transit
Items arrived but are damaged, broken, or in worse condition than expected.
Grading dispute
Amazon classified sellable items as unsellable or damaged before shipping.
The 4-piece evidence checklist
Before filing any claim, gather these four pieces of evidence. Claims with incomplete evidence are the most common reason for denials.
Removal Order Detail report
Shows the order ID, shipment IDs, ASINs, quantities shipped, and order status. This is your baseline document proving what Amazon said they sent.
Carrier tracking and proof of delivery
Tracking evidence showing whether the shipment was delivered, when it arrived, and who signed for it. If there’s no proof of delivery, that strengthens your claim.
3PL or goods-in records
Your own intake records showing what you actually received. This is your evidence of the discrepancy between what Amazon shipped and what arrived. Timestamped counts are strongest.
Photos and product condition documentation
Photographs of boxes on arrival, damaged items, labels, and any condition issues. Take photos before opening boxes if possible. Visual evidence is difficult for Amazon to dismiss.
ReclaimHQ generates evidence packs automatically from your imported data, photos, and tracking information.
Generate an evidence pack →How to file a reimbursement claim (step by step)
Confirm the discrepancy
Before filing anything, confirm there is a genuine discrepancy. Cross-reference the Removal Order Detail report against your goods-in records. A mismatch between "shipped quantity" and "received quantity" is your starting point.
Pull the IDs you need
Gather the removal order ID, the specific shipment ID, carrier tracking number, and ASINs/FNSKUs of the affected items. Amazon will ask for these. Having them ready prevents back-and-forth that wastes time inside your claim window.
Choose your claim route
For most removal order claims, open a case in Seller Central under FBA issues. For inventory discrepancy claims (items removed from your inventory without a matching removal order), use the IDR (Inventory Discrepancy Reconciliation) portal if available in your marketplace.
File the claim with evidence
Open the case, describe the issue concisely, and attach your evidence. A strong claim includes: the removal order ID, shipment ID, tracking screenshot, your goods-in count, and a clean summary paragraph connecting the evidence to the request. Do not write an essay.
Strong claim summary format
“Removal order [ORDER_ID], shipment [SHIPMENT_ID], was dispatched on [DATE] via [CARRIER] with tracking [TRACKING_NUMBER]. The shipment contained [X] units of [ASIN]. Our goods-in records confirm [Y] units received, leaving [Z] units unaccounted for. We are requesting reimbursement for the [Z] missing units.”
Keep it factual, specific, and under 100 words. Attach evidence separately.
Should you batch claims or file individually?
File per shipment, not per item. If a shipment had 9 items and 3 are missing, file one claim for that shipment covering all 3 items. Don’t open 3 separate cases.
Don’t batch across removal orders. Each removal order has its own tracking, shipment IDs, and timeline. Mixing them in one case creates confusion and gives Amazon an easy reason to reject.
Group by claim type. Lost-in-transit and damage claims use different evidence. Keep them separate even if they’re from the same removal order.
When Amazon denies your claim
Denials are common. Many are overturned on second attempt with better evidence or more specific language. Here are the top three denial reasons and how to respond.
“Already reimbursed”
Check the Reimbursements report. If only partially reimbursed, re-open and specify which items are still outstanding. Cross-reference the reimbursement ID against your claim.
“Within policy / Not eligible”
Ask for the specific policy citation. Amazon agents sometimes give generic denials. Request the exact policy clause and challenge vague responses. Reference the Business Solutions Agreement if needed.
“Insufficient evidence”
Ask Amazon to specify exactly what additional evidence they need. Don’t guess. Re-submit with the requested documentation explicitly highlighted. If they stall, escalate.
Tarquin, the ReclaimHQ AI claims coach, generates denial rebuttals and escalation strategies for every claim scenario.
Use the rebuttal templates →Frequently asked questions
What evidence do I need for a reimbursement claim?+
How do I file an FBA removal order reimbursement claim?+
What if Amazon denies my claim?+
How much will Amazon reimburse?+
Can I claim for items Amazon disposed of?+
Continue reading
Previous step
← Tracking & Reconciling Removal Orders
How to identify discrepancies before you file.
Timing matters
FBA Reimbursement Deadlines (2026) →
UK claim windows and when NOT to file.
Content hub
All Guides, Templates & Tools →
Browse every resource for Amazon FBA removal order recovery.
Evidence guide
Building an Evidence Pack →
What to include for each claim type to maximise approval odds.
Tool
Claim Deadline Calculator →
Enter a shipment date and instantly see your filing window.
Escalation guide
Escalation Playbook →
7-level escalation ladder when Amazon denies your claim.
Template
Missing Units Claim Template →
Copy-paste message for quantity shortfalls on delivered boxes.
Comparison
DIY Tool vs Done-for-You Services →
Honest comparison of self-service tools vs managed reimbursement services.
Weekly SOP
30-Minute Reconciliation Checklist →
The exact 6-step weekly process to catch every discrepancy.
Start recovering what Amazon owes you
14-day free trial. Import your orders and file your first claim today.
Start free trial10× money-back guarantee · From £24.99/month