Disposal Order Reimbursement Template: Amazon Destroyed Sellable Stock (UK)

Q: When am I eligible for reimbursement on a disposal order?

You are most likely eligible when Amazon destroys items that were graded as Sellable. This can happen through automatic removal settings you did not intend, long-term storage policy enforcement, or Amazon errors. The key factor is the disposition at the time of destruction — if Amazon's own records show the item was Sellable, you have a strong claim. Items graded as Unsellable, Defective, or Expired that are destroyed are generally not eligible for reimbursement at the full sellable rate.

Q: What is the difference between sellable and unsellable disposals?

Sellable disposals are items Amazon's own system graded as being in sellable condition — meaning they could have been returned to your active inventory or sold to a customer — but were destroyed instead. Unsellable disposals are items Amazon graded as damaged, defective, or expired before destruction. Sellable disposals are claimable because the stock had value that was destroyed unnecessarily. Unsellable disposals are generally considered policy-compliant, though you may dispute the grading itself using a grading dispute template.

Q: Can I prevent Amazon from disposing of my stock?

Review your FBA settings in Seller Central. Check "Automated unfulfillable settings" and "Long-term storage" policies. You can set the default action to "Return" instead of "Dispose" for unfulfillable inventory. For long-term storage, ensure you receive and act on removal recommendation emails. You can also opt out of automatic removals entirely, though this means you are responsible for manually managing aging inventory before fees escalate.

Q: What about unauthorised disposals — stock destroyed without my request?

If Amazon destroyed inventory without a removal order you initiated, this is the strongest claim scenario. Check whether the disposal was triggered by your automated settings, a compliance hold, or an Amazon error. If you did not authorise the disposal and the items were sellable, state this clearly in your case. Amazon's Business Solutions Agreement requires them to handle your inventory responsibly, and unauthorised destruction of sellable stock is a clear violation.

Q: What are the tax implications of destroyed stock?

Destroyed inventory is typically claimable as a business loss for UK tax purposes, whether or not Amazon reimburses you. Keep the Removal Order Detail report (showing items and quantities destroyed), your original purchase invoices (proving cost of goods), and any Amazon correspondence about the disposal. Your accountant can advise on the specific treatment, but the key documents are: what was destroyed, what you paid for it, and confirmation that it was destroyed rather than sold or returned. This applies to both successful and denied reimbursement claims.

Amazon destroyed your stock through a disposal (DESTROY) order — but the items were graded as Sellable. That is stock with value that could have been returned to you or resold. Use this template to claim reimbursement for sellable inventory that Amazon destroyed.

When to use this template

Use this template when all of the following are true:

A DESTROY (disposal) order exists in your Seller Central removal order reports.

The Removal Order Detail report shows items with a "Sellable" disposition that were destroyed.

The destruction was not part of a safety recall, compliance hold, or hazmat removal you agreed to.

You have not already been reimbursed for these specific items.

You can document the cost of goods for the destroyed inventory (purchase invoices or COG records).

If the items were graded as Unsellable before disposal, consider disputing the grading first with our grading dispute template. For a comprehensive guide to disposal order reimbursements, including when Amazon is liable and how to build your case, read our disposal orders guide.

What to gather first

Disposal claims hinge on proving the items were Sellable when Amazon destroyed them. Amazon's own records are your best evidence — the disposition field in the Removal Order Detail report is the key document.

Removal Order ID

The DESTROY order ID from Seller Central's removal order reports.

Removal Order Detail report

Shows the disposition (Sellable/Unsellable) for each item — this is your primary evidence.

Purchase invoices or COG records

Proves what you paid for the destroyed stock — supports the value of your claim.

Sellable vs unsellable breakdown

Count how many units were Sellable vs Unsellable — only claim for the Sellable items.

ASINs + quantities destroyed

List each ASIN affected and the exact number of sellable units destroyed.

Disposal date

When the destruction was processed — check if automated settings triggered it.

Copy/paste message template — short version

Use this concise version for Seller Central live chat. Replace the bracketed placeholders with your actual values.

Short template — Live chat

Hi, I'm requesting reimbursement for sellable inventory that was destroyed through a disposal order.

Removal Order ID: [YOUR_REMOVAL_ORDER_ID]
Order type: DESTROY (Disposal)
ASINs affected: [LIST_ASINS]
Sellable units destroyed: [NUMBER]
Disposal date: [DATE]
Total COG: £[AMOUNT]

The Removal Order Detail report confirms these items had a "Sellable" disposition at the time of destruction. This stock could have been returned to my active inventory or shipped back to me, but was destroyed instead.

Please investigate and process reimbursement for the [NUMBER] sellable units that were destroyed. I have attached the Removal Order Detail report showing the Sellable disposition.

Detailed template — email version

Use this version for email cases or when you want to provide comprehensive evidence upfront. More detail reduces back-and-forth.

Detailed template — Email

Subject: Reimbursement request — disposal order [YOUR_REMOVAL_ORDER_ID], sellable stock destroyed

Dear Amazon FBA Support,

I am writing to request reimbursement for sellable inventory that was destroyed through a disposal order. The Removal Order Detail report confirms the items had a "Sellable" disposition at the time of destruction, meaning they were in a condition suitable for sale or return.

Removal Order ID: [YOUR_REMOVAL_ORDER_ID]
Order type: DESTROY (Disposal)
Disposal date: [DATE]

Sellable items destroyed:

ASIN [ASIN_1] — [X] units — disposition: Sellable — COG: £[AMOUNT]
ASIN [ASIN_2] — [Y] units — disposition: Sellable — COG: £[AMOUNT]
[ADD MORE AS NEEDED]

Total sellable units destroyed: [NUMBER]
Total COG at risk: £[AMOUNT]

Context:

[CHOOSE ONE OR ADAPT:]
— I did not authorise this disposal. My automated removal settings are configured to return items, not destroy them.
— This disposal appears to have been triggered by [long-term storage policy / automated settings / Amazon-initiated removal]. The items were sellable and should have been returned to my inventory or shipped to me instead.
— I requested a removal order but expected the items to be returned, not destroyed.

I have attached:

1. Removal Order Detail report showing Sellable disposition for destroyed items
2. Purchase invoices confirming cost of goods for the affected ASINs
3. Screenshot of my automated removal settings (if applicable)

Per Amazon's Business Solutions Agreement, inventory in sellable condition should not be destroyed without the seller's informed consent. I request reimbursement for the [NUMBER] sellable units that were destroyed in this disposal order.

Thank you for your time.

Attachments checklist

Amazon's own reports are your strongest evidence for disposal claims. The disposition field in their system proves the stock was Sellable.

Removal Order Detail report from Seller Central showing Sellable disposition on destroyed items

Purchase invoices or COG records proving the cost of the destroyed stock

Screenshot of your automated removal/disposal settings in Seller Central

Any Amazon correspondence or notifications related to the disposal (if applicable)

Listing screenshots showing the items were actively selling (supports sellable status)

Need help organising evidence? See our 4-piece evidence checklist for the complete evidence pack structure.

Follow-up template (7 days later)

If you haven't received a response or resolution within 7 days, send this follow-up. Reference your original Case ID to keep the conversation in one thread.

Follow-up template

Hi, I'm following up on Case ID [YOUR_CASE_ID] regarding reimbursement for sellable stock destroyed in disposal order [YOUR_REMOVAL_ORDER_ID].

This case was opened on [DATE] and I have not received a resolution. The Removal Order Detail report clearly shows [NUMBER] units with a "Sellable" disposition that were destroyed. These items had commercial value and should not have been destroyed.

Could you please provide an update? If additional information is needed, I am happy to provide it. I have purchase invoices confirming the cost of goods and the Removal Order Detail report is already attached to the original case.

If you get denied: next steps

Disposal claims can be harder to win than other claim types. Here are the common denial reasons and your options — including the tax write-off fallback.

"The disposal was performed per your account settings"

If your settings were configured to destroy rather than return, Amazon will point to this. Check your current settings — if they are set to "Return", screenshot them and show the discrepancy. If they were set to "Destroy" at the time, you have a weaker case for reimbursement but can argue you were not adequately notified. Change your settings to "Return" going forward.

"Items were not in sellable condition"

Directly quote the Removal Order Detail report showing Sellable disposition. Amazon's own system graded the items as Sellable — their internal records contradict this denial. Ask which grading was used at the point of destruction and how it differs from the recorded disposition.

"This disposal was part of a compliance/safety action"

If there was a genuine safety recall or compliance hold, the disposal may be justified. However, ask for the specific compliance case or safety notification that triggered it. If none exists, push back. If the disposal was legitimate, retain the documentation for tax write-off purposes — the cost of goods is still a deductible business loss.

Tax write-off fallback

If the reimbursement claim is ultimately denied, the destroyed stock can typically be claimed as a business loss for UK tax purposes. Retain: (1) the Removal Order Detail report showing what was destroyed, (2) your purchase invoices proving cost of goods, (3) the Amazon denial correspondence, and (4) any removal fee receipts. Consult your accountant for the specific tax treatment.

Need to escalate further? Use our escalation after denial template.

Frequently asked questions

When am I eligible for reimbursement on a disposal order?+

Primarily when Amazon destroys items that their own system graded as Sellable. This happens through automated removal settings, long-term storage enforcement, or Amazon errors. The disposition field in the Removal Order Detail report is the key — if it says Sellable, you have a claim. Items graded as Unsellable or Defective before destruction are generally not eligible at the Sellable rate, though you may dispute the grading separately.

What is the difference between sellable and unsellable disposals?+

Sellable disposals are items Amazon graded as being in sellable condition but destroyed anyway. Unsellable disposals are items Amazon graded as damaged, defective, or expired before destruction. Only sellable disposals are directly claimable for reimbursement. If you believe the unsellable grading was wrong, file a grading dispute first, then claim based on the corrected grading.

Can I prevent Amazon from disposing of my stock in the future?+

Yes. In Seller Central, check your automated unfulfillable settings and long-term storage removal settings. Set the default action to "Return" instead of "Dispose". Monitor removal recommendation emails and act before Amazon auto-removes. You can also adjust your inventory planning to avoid long-term storage fee thresholds that trigger automatic removals.

What about unauthorised disposals — stock destroyed without my request?+

This is the strongest claim scenario. If Amazon destroyed sellable inventory without a removal order you initiated, clearly state this in your case. Check whether your automated settings could have triggered it. If your settings are configured to return (not destroy), screenshot those settings as evidence. Amazon must demonstrate authorisation for the destruction.

What are the tax implications of destroyed stock?+

Destroyed inventory is typically a deductible business loss for UK tax purposes, regardless of whether Amazon reimburses you. Keep the Removal Order Detail report (items and quantities), purchase invoices (cost of goods), removal fee receipts, and any Amazon correspondence. This documentation supports the write-off if your reimbursement claim is denied. Consult your accountant for the specific treatment applicable to your business.

Related templates & guides

All Guides & TemplatesBrowse the full removal order resource hub How to File ClaimsEvidence, filing steps, and denial rebuttals Deadline GuideFull UK claim window rules and timing Disposal Orders GuideWhen Amazon destroys sellable stock Evidence Pack GuideWhat to attach for maximum approval odds Grading Dispute TemplateDispute incorrect sellable/unsellable grading Escalation TemplateDenied? 7-level escalation ladder Removal Order TrackingTrack and manage all removal orders

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