Can I dispute the grading on multiple items at once?

Yes. Group items by ASIN and grading category in your case. Provide photos for each unique ASIN affected (you do not need individual photos of every unit if they are identical items in the same condition). Clearly state: "X units of ASIN [ABC] graded as Unsellable — photos show all units are in sealed, new condition." Amazon processes batch disputes more efficiently than individual cases.

Removal Order Grading Dispute Template (UK)

Q: What grading categories does Amazon use for removal orders?

Amazon uses several disposition categories: Sellable (can be returned to active inventory), Unsellable (cannot be sold), Customer Damaged (returned by a customer in damaged condition), Carrier Damaged (damaged during transport), Warehouse Damaged (damaged at the fulfilment centre), Defective (returned as defective by customer), and Expired (past shelf life). The key dispute scenario is when Amazon grades an item as Unsellable but it is actually in sellable condition.

Q: How do I prove an item is sellable when Amazon graded it as unsellable?

Photograph the item from all angles with the FNSKU label visible. Show sealed/intact packaging, undamaged labels, no visible defects, working condition (if demonstrable), and correct shelf life. Compare your photos against Amazon's published condition guidelines for "New" or "Like New". If the item meets those standards, your photos are the primary evidence.

Q: What if Amazon graded the item correctly and it really is unsellable?

If the item is genuinely unsellable (damaged, defective, expired), a grading dispute will not succeed. However, if the damage occurred while the item was in Amazon's possession (warehouse damage, carrier damage), you may still have a reimbursement claim — just under a different category. Use the Damaged in Transit template or file a warehouse damage claim instead.

Q: Is there a time limit for grading disputes?

Amazon does not publish an explicit deadline for grading disputes, but the general recommendation is to dispute within 60 days of receiving the removal order. The sooner you file, the better — your photographic evidence is most credible when taken close to the receipt date. After 60 days, Amazon may argue that the condition could have deteriorated after receipt.

Amazon graded your removal order items as "Unsellable" but they arrived in sellable condition. Sealed packaging, no defects, perfectly good stock — yet Amazon's records say otherwise. Use this template to dispute the grading and request reimbursement.

When to use this template

Use this template when all of the following are true:

Items in your removal order were graded as "Unsellable", "Customer Damaged", "Defective", or "Warehouse Damaged" by Amazon.

Upon physical inspection, the items are actually in sellable condition — sealed, undamaged, labels intact.

You have photographic evidence showing the items meet Amazon's standards for sellable condition.

The removal order was received within the last 60 days (the sooner you dispute, the stronger the case).

You have not already been reimbursed for these specific items under a different claim type.

If the items are genuinely damaged, consider using the damaged in transit template instead — different claim type, different evidence.

What to gather first

Grading disputes require you to prove what Amazon got wrong. Collect these items before opening a case — the photographic evidence needs to directly contradict Amazon's grading decision.

Removal Order ID

Found on the Removal Order Detail page in Seller Central.

Removal Order Detail report

Shows Amazon's assigned disposition for each item — this is what you are disputing.

Photos of items in actual condition

Clear photos from all angles with FNSKU visible. Show sealed packaging, intact labels, no defects.

Amazon's grading vs reality

Write down what Amazon graded each item as and what condition it actually arrived in.

ASINs + quantity affected

List every ASIN affected and how many units of each were incorrectly graded.

Date of receipt

When you received the removal order — disputes should be filed promptly.

Copy/paste message template — short version

Use this concise version for Seller Central live chat. Replace the bracketed placeholders with your actual values.

Short template — Live chat

Hi, I'm disputing the grading on items from a removal order. The items were graded as [AMAZON_GRADE — e.g. Unsellable] but they arrived in sellable condition.

Removal Order ID: [YOUR_REMOVAL_ORDER_ID]
ASINs affected: [LIST_ASINS]
Units affected: [NUMBER]
Amazon's grading: [UNSELLABLE / CUSTOMER DAMAGED / DEFECTIVE]
Actual condition: [DESCRIBE — e.g. sealed, new condition, packaging intact, no defects]
Date received: [DATE]

I have attached photos showing each item with its FNSKU label visible. The items are clearly in sellable condition with sealed packaging and no visible defects. The grading assigned does not match the actual condition of the stock.

Please review the photographic evidence and either return the items to my active inventory as Sellable or process reimbursement for the incorrectly graded units.

Detailed template — email version

Use this version for email cases or when you want to provide comprehensive evidence upfront. More detail reduces back-and-forth.

Detailed template — Email

Subject: Grading dispute — removal order [YOUR_REMOVAL_ORDER_ID], items incorrectly graded as [GRADE]

Dear Amazon FBA Support,

I am writing to dispute the condition grading assigned to items in the following removal order. Upon physical inspection, the items are in sellable condition but were graded as [UNSELLABLE / CUSTOMER DAMAGED / DEFECTIVE] in the Removal Order Detail report.

Removal Order ID: [YOUR_REMOVAL_ORDER_ID]
Shipment ID: [YOUR_SHIPMENT_ID]
Date received: [DATE]
Amazon's assigned grading: [GRADE]

Items affected:

ASIN [ASIN_1] — [X] units — graded as [GRADE], actual condition: [DESCRIBE]
ASIN [ASIN_2] — [Y] units — graded as [GRADE], actual condition: [DESCRIBE]
[ADD MORE AS NEEDED]

Total units affected: [NUMBER]
Total COG at risk: £[AMOUNT]

Evidence of actual condition:

I have attached photographs for each affected ASIN showing:

1. The item with Amazon FNSKU barcode label clearly visible
2. Sealed/intact retail packaging (where applicable)
3. All sides of the item showing no visible defects or damage
4. Close-up of product labels, expiry dates, and condition markers

The photographic evidence demonstrates that these items meet the criteria for "Sellable" condition as defined in Amazon's FBA Inventory Grading standards. The grading assigned in the Removal Order Detail report does not accurately reflect the actual condition of the stock.

I request that you either: (a) re-grade these items as Sellable and return them to my active FBA inventory, or (b) process reimbursement at the Sellable item rate for the [NUMBER] incorrectly graded units.

Thank you for your time.

Attachments checklist

Your photos need to directly contradict Amazon's grading. Every attachment should make the case that the item is in better condition than Amazon recorded.

Photos of each affected item with Amazon FNSKU barcode label clearly visible and legible

Photos showing sealed/intact retail packaging from multiple angles

Close-up photos demonstrating no visible defects, damage, or wear

Photos of product labels, expiry dates, and any condition-relevant markers

Screenshot of the Removal Order Detail report showing Amazon's assigned grading

Written condition statement describing what you observed upon inspection

Need help organising evidence? See our 4-piece evidence checklist for the complete evidence pack structure.

Follow-up template (7 days later)

If you haven't received a response or resolution within 7 days, send this follow-up. Reference your original Case ID to keep the conversation in one thread.

Follow-up template

Hi, I'm following up on Case ID [YOUR_CASE_ID] regarding a grading dispute on removal order [YOUR_REMOVAL_ORDER_ID].

This case was opened on [DATE] and I have not received a resolution. I submitted photographic evidence showing [NUMBER] units of [ASIN(s)] in sellable condition despite being graded as [GRADE] in the Removal Order Detail report.

The photos clearly show sealed packaging, no visible defects, and intact product labels. Could you please have the photographic evidence reviewed by a specialist and provide an update on the grading reassessment?

If you get denied: next steps

Grading disputes are often initially denied with a generic response. Here are the most common denial reasons and how to push back.

"Our records confirm the item is in the stated condition"

Ask which specific records were reviewed and what criteria were used to determine the condition. Request the internal grading report or warehouse scan notes. If they cannot provide specifics, resubmit your photographic evidence and ask for a manual review by a different team member.

"The grading was performed at the fulfilment centre"

Acknowledge this, but point out that you are disputing the accuracy of that grading based on the item's actual condition upon receipt. The fulfilment centre grading may have been incorrect. Your photos show the current condition and the FNSKU confirms this is the same unit. Ask for re-examination.

"Photos do not demonstrate sellable condition"

Ask which specific aspect of the photos is insufficient. Retake photos with better lighting, higher resolution, or different angles addressing their concern. Include a ruler or reference object for scale. Ensure the FNSKU is readable. Resubmit with a note addressing each point they raised.

Need to escalate further? Use our escalation after denial template.

Frequently asked questions

What grading categories does Amazon use for removal orders?+

Amazon assigns dispositions including Sellable, Unsellable, Customer Damaged, Carrier Damaged, Warehouse Damaged, Defective, and Expired. The most common dispute scenario is items graded as Unsellable that are actually in sellable, new condition. Customer Damaged and Defective are also frequently disputed when the items show no signs of damage or defect upon inspection.

How do I prove an item is sellable when Amazon graded it as unsellable?+

Photograph the item from all angles with the FNSKU barcode label visible and legible. Show sealed packaging, undamaged labels, no visible defects, and correct shelf life. Compare your evidence against Amazon's published condition guidelines for "New" condition. Your photos are the primary evidence — they need to clearly show the item meets sellable standards.

What if Amazon graded the item correctly and it really is unsellable?+

If the item is genuinely unsellable after your own inspection, a grading dispute will not succeed. However, if the damage occurred while in Amazon's care (warehouse damage), you may have a separate reimbursement claim. Check when the damage likely occurred and whether the item was sellable when it entered the fulfilment centre.

Can I dispute the grading on multiple items in one case?+

Yes, and it is more efficient to do so. Group items by ASIN and grading category. Provide photos for each unique ASIN affected — you do not need to photograph every individual unit if multiple identical items have the same incorrect grading. Clearly state the quantity per ASIN in your message.

Is there a time limit for grading disputes?+

There is no published deadline specifically for grading disputes, but the general recommendation is to file within 60 days of receiving the removal order. File as soon as possible — delayed disputes invite scepticism about whether the condition changed after you received the items. Photos taken on the day of receipt carry the most weight.

Related templates & guides

Damaged in Transit TemplateItems arrived physically damaged Disposal Reimbursement TemplateAmazon destroyed sellable stock Escalation TemplateDenied? Request re-investigation Deadline GuideFull UK claim window rules

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