Removal Order Stuck in Pending: What to Do (UK)
Your removal order has been sitting in "Pending" for weeks. No shipments created, no tracking numbers, no movement. Use this guide and chase template to get an update from Amazon — or decide whether to cancel and resubmit.
When to use this template
This is a chase template, not a reimbursement claim. Use it when:
If the order has already shipped but nothing arrived, that is a different problem — use the lost in transit template instead.
Before you contact support
Check these items first. Many "stuck" orders are actually within normal processing times, or have already been cancelled without notification.
Calculate business days since submission. Under 30 business days is likely normal processing.
Found on the Manage Removal Orders page in Seller Central.
Confirm it says "Pending" — not "Cancelled", "In transit", or "Completed".
Verify the units are still in your FBA inventory and have not been sold, removed, or disposed of.
How many units did you request for removal? Large orders take longer.
If some shipments exist but others do not, Amazon may be processing in stages. Check the detail page.
Copy/paste chase template — short version
Use this concise version for Seller Central live chat. This is a polite inquiry, not a reimbursement demand — the tone should be cooperative.
Hi, I'm enquiring about a removal order that has been in Pending status for an extended period.
Removal Order ID: [YOUR_REMOVAL_ORDER_ID]
Order created: [DATE]
Days pending: [NUMBER]
Units requested: [NUMBER]
The order was submitted [NUMBER] business days ago and no shipments have been created yet. I understand removal orders can take time to process, but this seems longer than expected.
Could you please check on the status of this order and let me know when I can expect it to be processed? If there is an issue preventing processing, I would like to understand what it is so I can take appropriate action.
Detailed chase template — email version
Use this version for email cases when you want a documented trail. Useful if you plan to escalate or need to demonstrate that you chased in good faith.
Subject: Removal order [YOUR_REMOVAL_ORDER_ID] — status enquiry, pending for [X] business days
Dear Amazon FBA Support,
I am writing to enquire about a removal order that has been in Pending status for longer than expected. I would appreciate an update on when it will be processed.
Removal Order ID: [YOUR_REMOVAL_ORDER_ID]
Order creation date: [DATE]
Business days pending: [NUMBER]
Calendar days pending: [NUMBER]
Units requested for removal: [NUMBER]
Current status on Seller Central: Pending
Shipments created: None
I submitted this removal order on [DATE]. As of today, no shipments have been created and the order status remains "Pending". I understand that removal orders can take 14-30 business days to begin processing, but this order has now been pending for [X] business days.
I would like to understand:
1. Is there a specific reason this order has not yet been processed?
2. Is the inventory still available in the fulfilment centre(s)?
3. What is the estimated processing date?
4. Would cancelling and resubmitting the order help expedite things?
I appreciate your help in resolving this. The inventory in question is time-sensitive and I need to plan my logistics accordingly.
Thank you for your time.
Attachments checklist
You do not need a full evidence pack for a status enquiry, but having these screenshots handy avoids back-and-forth.
This is a chase, not a reimbursement claim — so the evidence bar is lower. You just need to demonstrate the order exists and has been pending for a long time.
Follow-up template (7 days later)
If you do not receive a helpful response within 7 days, follow up. At this point, you may want to ask about cancellation as a concrete next step.
Hi, I'm following up on Case ID [YOUR_CASE_ID] regarding removal order [YOUR_REMOVAL_ORDER_ID] which has been pending since [DATE].
The order has now been pending for [NUMBER] business days with no shipments created. I raised this issue [7] days ago and have not received a resolution or a concrete processing date.
At this point, I would like to either:
1. Receive a confirmed processing date, or
2. Confirm whether I should cancel and resubmit the order
Could you please advise on the best course of action? If cancellation is recommended, will the inventory remain available for a new removal order?
Common responses and what to do
Amazon support agents have limited visibility into FC operations. Here are the responses you are likely to get and how to handle each one.
"Please wait, it is being processed"
Ask for a specific estimated date. If they cannot provide one, ask what the maximum processing time is. If it has exceeded that maximum, request escalation to the FC operations team. Do not accept open-ended "please wait" responses beyond 45 business days.
"The order has been cancelled"
Check when it was cancelled and why. If you did not request the cancellation, ask for an explanation. Verify the inventory is still in your FBA stock. If so, resubmit the removal order immediately. If the inventory has disappeared, that may be a separate warehouse loss claim.
"We recommend cancelling and resubmitting"
Before cancelling, confirm with the agent that the inventory will remain available for a new order. Cancel the pending order, wait 24 hours, then resubmit. Keep the old Case ID as a record in case the new order also stalls.
If the order eventually ships and then goes missing, that becomes a lost in transit claim — a different template and process.
Frequently asked questions
How long is normal for a removal order to stay in Pending?+
When should I start worrying about a pending removal order?+
Can I cancel a pending removal order and resubmit?+
Does time in Pending affect my claim window?+
What if Amazon cancels my order without my request?+
Related templates & guides
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