Removal Order Claim Filed Too Early Resubmission Template (UK)

Q: Should I reference the original denied Case ID in my resubmission?

Yes, always reference the original Case ID. This shows Amazon you are resubmitting a previously denied claim with updated evidence, not filing a duplicate. It also gives the new agent context about the prior denial reason, which speeds up the investigation.

Q: What if my resubmission is denied again?

If denied again after confirming you are within the eligible window, the issue is likely not timing. Ask for the specific denial reason. If the agent cites a different policy, switch to the appropriate template (escalation, missing units, etc.). If they repeat the too-early reason incorrectly, escalate to a supervisor with your date calculation.

Q: Can I file for a different claim reason instead of resubmitting?

Yes, if circumstances have changed. For example, if the tracking now shows delivery but units are missing, use the Missing Units template instead. If tracking shows partial delivery, claim for the missing portion. The denial was about timing, not validity — reassess the current shipment status and choose the most accurate claim type.

Your original claim was denied because it was filed before the minimum waiting period. Now that enough time has passed, use this template to resubmit with updated timing evidence and a fresh tracking screenshot.

When to use this template

Use this template when all of the following are true:

Your previous claim was denied with a reason like "too early", "within normal processing time", or "not yet eligible for investigation".

The original denial was because you filed before the minimum 15-day waiting period or before the 60-day carrier delivery window.

Enough time has now passed and you are within the eligible claim window (15+ days for investigation, 60+ days for lost-in-transit).

The carrier tracking still shows no delivery scan or the shipment remains unresolved.

You have the original Case ID from the denied claim for reference.

Not sure about timing? Check our reimbursement deadlines guide for the full UK claim window rules, or use the claim deadline calculator to check your exact filing window.

What to gather first

Before resubmitting, collect these IDs and updated evidence. The key difference from your original claim is the timing proof — you need to demonstrate that the eligible window is now open.

Original Case ID

The Case ID from your denied claim. Reference this in your resubmission to show context.

Removal Order ID

Same as your original claim — found on the Removal Order Detail page.

Shipment creation date

The date used to calculate whether you are now within the eligible window.

Tracking number

Same tracking number — take a fresh screenshot showing the current status.

Date calculation

Work out the exact number of days since shipment creation to prove you are now eligible.

Updated tracking screenshot

A fresh carrier tracking screenshot — this is your "now eligible" evidence.

Resubmission template — short version

Use this concise version for Seller Central live chat. The tone acknowledges the previous attempt and focuses on the updated timing.

Short resubmission — Live chat

Hi, I'm resubmitting a reimbursement claim that was previously denied as too early. The shipment is now within the eligible window.

Original Case ID: [YOUR_ORIGINAL_CASE_ID]
Removal Order ID: [YOUR_REMOVAL_ORDER_ID]
Shipment ID: [YOUR_SHIPMENT_ID]
Tracking number: [YOUR_TRACKING_NUMBER]
Shipment created: [DATE]
Days since creation: [X] days (eligible after 15/60 days)

The carrier tracking still shows no delivery scan. I've attached an updated screenshot taken today confirming the shipment remains undelivered. This claim now meets the minimum waiting period.

Please investigate and process reimbursement for the [NUMBER] lost units.

Detailed resubmission — email version

Use this version for email cases or when you want to lay out the timing calculation clearly. The date arithmetic makes it hard for the agent to deny on timing grounds again.

Detailed resubmission — Email

Subject: Resubmission — removal order [YOUR_REMOVAL_ORDER_ID], now eligible for reimbursement (ref: Case [YOUR_ORIGINAL_CASE_ID])

Dear Amazon FBA Support,

I am resubmitting a reimbursement request for a removal order shipment that was previously denied under Case ID [YOUR_ORIGINAL_CASE_ID]. The original claim was denied because it was filed before the minimum waiting period. I am now resubmitting with updated evidence confirming the shipment is eligible.

Original Case ID: [YOUR_ORIGINAL_CASE_ID]
Removal Order ID: [YOUR_REMOVAL_ORDER_ID]
Shipment ID: [YOUR_SHIPMENT_ID]
Tracking number: [YOUR_TRACKING_NUMBER]
Carrier: [CARRIER_NAME]
Shipment creation date: [SHIPMENT_DATE]
Today's date: [TODAY_DATE]
Days elapsed: [X] days
Expected units: [NUMBER]
Received units: 0

Timing calculation:
Shipment created: [SHIPMENT_DATE]
Minimum investigation period (15 days): [SHIPMENT_DATE + 15]
Carrier delivery window (60 days): [SHIPMENT_DATE + 60]
Today: [TODAY_DATE] — [X] days since creation

The shipment was created [X] days ago, which exceeds both the 15-day minimum investigation period and the 60-day carrier delivery window. The carrier tracking page continues to show no delivery scan at any point since dispatch.

I have attached an updated carrier tracking screenshot taken today, alongside the Removal Shipment Detail report. Per Amazon's FBA Reimbursement Policy, this shipment now meets all eligibility criteria for reimbursement.

Please investigate and process reimbursement for the [NUMBER] undelivered units.

Thank you for your time.

Attachments checklist

Your resubmission needs updated evidence. Attach these to prove the timing issue has been resolved.

Updated carrier tracking screenshot (taken today) showing no delivery scan

Removal Shipment Detail report showing shipment creation date and expected units

Screenshot of the original denied case showing the "too early" denial reason

Removal Order Detail report showing order status and shipment IDs

Need help organising evidence? See our 4-piece evidence checklist for the complete evidence pack structure.

Follow-up template (7 days later)

If your resubmission receives no response within 7 days, chase it up. Reference both Case IDs so the agent sees the full history.

Follow-up template

Hi, I'm following up on Case ID [YOUR_NEW_CASE_ID] regarding a resubmitted reimbursement claim for removal order [YOUR_REMOVAL_ORDER_ID].

This is a resubmission of Case ID [YOUR_ORIGINAL_CASE_ID], which was originally denied because the claim was filed before the eligible window. The shipment (ID: [YOUR_SHIPMENT_ID]) was created [X] days ago and now meets all timing requirements.

Could you please provide an update on the investigation? I have provided updated tracking evidence and the timing calculation in the original resubmission.

If denied again: next steps

If your resubmission is denied a second time, the reason is likely no longer about timing. Here is how to respond based on the new denial reason.

"Still too early" (incorrect)

Push back with your date calculation. State the shipment creation date, today's date, and the number of days elapsed. Ask the agent to confirm the minimum waiting period and show them your arithmetic does not match their denial.

"Already reimbursed"

Request the specific Reimbursement ID and date. Cross-reference against your reimbursement report — it may be partial, for a different shipment within the same order, or for a different ASIN entirely.

"Insufficient evidence"

Ask exactly what additional evidence is needed. Resubmit with the updated tracking screenshot, Removal Shipment Detail report, and your goods-in log. If the agent cannot specify what is lacking, escalate to a supervisor.

Need to escalate further? Use our escalation after denial template.

Frequently asked questions

What counts as filing a removal order claim too early?+

Amazon requires a minimum of 15 days after the shipment creation date before you can file for investigation. For lost-in-transit claims, Amazon allows the carrier 60 days to deliver before the shipment is considered eligible. Filing before either threshold triggers a "too early" denial. Some agents will also deny claims filed before the entire order is marked "Completed" on Seller Central.

How do I calculate the correct timing for my resubmission?+

Find the shipment creation date in your Removal Shipment Detail report on Seller Central. For the minimum investigation window, add 15 days. For lost-in-transit eligibility, add 60 days. Your resubmission date must be after the relevant threshold. Include this date arithmetic in your message — it makes the timing proof impossible to dispute.

Should I reference the original denied Case ID in my resubmission?+

Always. Referencing the original Case ID shows Amazon you are resubmitting with updated evidence, not filing a duplicate. It gives the new agent context about the prior denial and speeds up the investigation. Open a new case though — do not reply to the closed one.

What if my resubmission is denied again?+

If denied on timing grounds again despite being within the window, escalate to a supervisor with your date calculation. If denied for a different reason (already reimbursed, insufficient evidence, etc.), switch to the appropriate template. The timing issue has been resolved — the new denial needs a different approach.

Can I file for a different claim reason instead of resubmitting?+

Yes. If the shipment status has changed since your original claim, reassess and choose the most accurate template. For example, if tracking now shows delivery but units are missing, use the Missing Units template instead. The original denial was about timing, not the underlying claim validity.

Related templates & guides

Lost in Transit TemplateShipment never arrived — first claim Deadline GuideFull UK claim window rules and timing Escalation TemplateDenied again? Escalate the case Follow-Up ChaserNo response? Chase it up

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